Terms of Service

Last updated: August 2024

Please read these Terms of Service carefully before using the Atva Secure Solutions website or engaging our services. By submitting an enquiry or commissioning work from us, you agree to be bound by these terms.

1. About Us

Atva Secure Solutions provides security system installation, automation, and related technology services for residential and commercial properties in Kerala, India. Our registered contact email is enquiry@atvasecuresolutions.com.

2. Use of This Website

This website is provided for informational purposes and to facilitate service enquiries. You agree to use it only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

You must not:

• Submit false, misleading, or fraudulent information through our contact form
• Attempt to gain unauthorised access to any part of our systems
• Use the site in any way that could damage, disable, or impair it

3. Service Enquiries

Submitting an enquiry through our contact form does not constitute a binding contract or service agreement. An engagement begins only when a formal written agreement, quotation, or purchase order is accepted by both parties.

We reserve the right to decline any enquiry at our discretion.

4. Service Delivery

The scope, cost, timeline, and terms of any specific installation or service project will be defined in a separate written agreement or quotation provided to you before work commences. All service engagements are subject to:

• Site inspection and feasibility review
• Availability of equipment and personnel
• Access being provided to the relevant premises at agreed times

5. Annual Maintenance Contracts (AMC)

Where an Annual Maintenance Contract is agreed, the specific terms — including coverage, visit schedules, response times, and exclusions — will be set out in the separate AMC agreement signed by both parties.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Atva Secure Solutions shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use of or inability to use our website
• Reliance on information provided on this website
• Equipment failure outside our scope of supply or maintenance
• Events beyond our reasonable control (force majeure)

Our liability in connection with any specific service engagement shall not exceed the value of the work agreed in writing for that engagement.

7. Intellectual Property

All content on this website — including text, images, graphics, and layout — is the property of Atva Secure Solutions or its licensors. You may not reproduce, distribute, or use any content from this website without our prior written permission.

8. Third-Party Links

Our website may contain links to third-party websites (such as social media profiles). We are not responsible for the content or privacy practices of those sites and encourage you to review their policies independently.

9. Governing Law

These Terms of Service are governed by the laws of India. Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of the courts of Kozhikode, Kerala.

10. Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

11. Contact Us

For any questions about these Terms of Service, please contact: